Dog Grooming Terms & conditions

We always do everything we possible can to make sure your dogs time at Tillies is as pleasant as possible.

Unfortunately, occasionally grooming can expose a previously hidden medical issue , or aggravate a current one. This can happen during or after grooming.

It is possible that an accident could occur during grooming. Utmost care and caution will always be taken, but cuts scratches, nicks, and quickening of the nails could occur. Tillies will not be responsible for any conditions or problems discovered during grooming.

Tillies will not be responsible for accidental death of the dog as a result of any pre-existing health condition.

Should Tillies determine, at its sole discretion, that urgent veterinary care is required, I agree to pay all associated fees and costs. If my pets vet is not available, I authorise Tillies to use their chosen vet. Tillies will not be liable for any after grooming effects of de-matting, clipping or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited too, skin irritation, redness or itchiness, self inflicted irritations from excessive external scratching, licking, rubbing or biting. Time and costs associated with de-matting are unpredictable, I agree to pay whatever fees are incurred as a result of de-matting.

Whether a dog is matted is at the sole discretion of Tillies, a de-matting fee of £15 will be added to a groom.

I agree that I have truthfully informed Tillies if my dog has ever bitten another animal or human, or if they have any other aggressive tendencies. I agree and understand that I will be held solely responsible for any injury, harm or damage to property caused by my dog.

Tillies reserves the right to refuse to groom a dog in an unsatisfactory state, including but not limited to, behavioural issues, fleas, ticks, other parasites or kennel cough.

Tillies operates a strict policy on missed appointments and I agree if I need to change an appointment I will notify Tillies in no less than 48 hours before the agreed appointment, less than 24 hours before the booked appointment I agree to pay 100% of the estimated grooming charges.

If appointments are missed on a regular basis pre payment will be required.

I agree that it is my duty to toilet my dog before its agreed appointment, Tillies has the right to charge a fee for defecation/urination inside the grooming salon.

I hereby confirm that I understand and agree to all the points stated above.