FAQs

❓ Frequently Asked Questions

🐾 How long are walks?

Group walks are 1 hour of active walking time, starting when we arrive at the fields. Pick-up, travel, and drop-off are not included in this time, so your dog is actually out for longer overall.

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💷 When are payments due?

Dog Grooming

• A deposit is required at the time of booking to secure your appointment.

• After your appointment, the deposit can either be deducted from the groom cost or rolled over to secure your next booking.

• 48 hours’ notice is required to cancel or reschedule a grooming appointment — otherwise, the deposit will be forfeited.

• Missed or unattended appointments must be paid for in full before rebooking.

Dog Walking & Pet Sitting

• Payments are made monthly in advance.

• 48 hours’ notice is required for cancellations, otherwise payments will be forfeited.

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📅 How do I book my complimentary meet & greet?

Booking is easy — simply use the contact form, email, or phone number. This no-obligation appointment allows us to meet you and your pet, answer any questions, and ensure everyone feels comfortable before getting started.

📍 What areas do you cover?

Service dependant:

Tillies provides dog grooming, dog walking, cat sitting, and small animal care across North Solihull and the surrounding areas.

We proudly cover:

  • Solihull

  • Shirley

  • Knowle

  • Dorridge

  • Hampton-in-Arden

  • Meriden

  • Balsall Common

  • Berkswell

  • Napton on the Hill

  • Southam

  • Catherine-de-Barnes

  • Marston Green

  • Water Orton

  • Chelmsley Wood

  • Castle Bromwich

  • Sheldon & Shard End

  • Tile Cross

  • Pickford Green

  • Coventry

  • Leamington Spa, Warwick & Kenilworth

If you’re not sure whether we cover your area, just get in touch — we’re always happy to help.

🐶 Are you insured and first-aid trained?

Yes. Tillies is fully insured, DBS/CRB checked, and Pet First Aid qualified. We also hold a number of additional animal care qualifications, which can be shown at your complimentary meet & greet appointment.

🐾 Do you walk dogs off-lead?

Yes — but only in our secure 6-acre countryside fields. New dogs are introduced gradually and carefully to ensure they are comfortable, safe, and well-matched with their group before enjoying off-lead time.